Refunds & Returns

At Connectistic, we want you to be satisfied with your purchase. If you are not completely happy, we offer a 15-day return and refund policy under the conditions outlined below.

1. Return Eligibility

You have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Personal care or hygiene products (if applicable)
  • Items marked as “Final Sale”

3. How to Start a Return

To initiate a return, please contact us at:

📧 Connectistic@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Do not send items back without contacting us first.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or full refund at no additional cost.

6. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

7. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again
  2. Contact your credit card company or bank
  3. If the issue persists, contact us at Connectistic@gmail.com

8. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at Connectistic@gmail.com.

9. Cancellations

Orders can only be canceled if they have not yet been processed or shipped.
Once an order has shipped, it must follow the standard return process.

10. Contact Information

If you have any questions about our Refunds & Returns Policy, please contact us:

Connectistic
📧 Email: Connectistic@gmail.com
📍 Address: 30 N Gould St Ste, Sheridan, WY 82801